At Rebecca R Krog Osborne T/A Dawn Osborne Florist we take pride in providing a quality product and service, our reputation depends on it. It is important to remember that flowers are a perishable organic product that will react to their immediate indoor environment and external weather conditions.

Rebecca R Krog Osborne T/A Dawn Osborne Florist ensures that your flowers are of the freshest and highest quality.

To assist in prolonging the life of your flowers, we recommend you read our Care Instructions to learn how to care for your flowers. Air conditioning, extreme heat or climate changes may also have an effect on the life of your flowers.

You can generally expect your flowers to last from 4-7 days provided they are cared for correctly.If you feel your flowers have not lasted at least three days please let us know by phoning 07 46383255. If we are confident that they have been cared for correctly we will happy replace the flowers. Please note that we may request a photo of the flowers and can only replace them if we are able to pick up the old flowers at the same time as we deliver the replacements. Our team are always available on 0746383255 to answer any of your concerns or queries regarding how to care of your flowers.

 

Delivery on Weekdays

Monday to Friday, excluding Public Holidays: online orders placed BEFORE 12:00 pm AEST (Australian Eastern Standard Time) for business deliveries and BEFORE 1:00 pm AEST for residential deliveries will be delivered the same day.

We do not guarantee specific delivery times. We will endeavor to fulfill your requirements but cannot guarantee them.

If you have any other queries on time commitments please call 0746383255 If a Public Holiday is selected for delivery your order will automatically be delivered on the NEXT business day.

Delivery on Weekends

Please note our trading hours are Monday to Friday 9am to 5pm Saturday and Sunday or Public Holiday deliveries are not available.

Should you select a Saturday, Sunday or a Public Holiday for delivery, your order will automatically be delivered on the NEXT business day.

If a delivery has been attempted unsuccessfully, and requires a second delivery to be made (eg. you have provided us with an incorrect address or no one is home during your selected delivery time) a redelivery fee will apply to the same value as the original cost. You will be contacted before the arrangement is redelivered and will be given the option to arrange a pick up of the arrangement up from our store. If Dawn Osborne Florist is in any way responsible for the redelivery you will not be charged.

Please note that if another person or staff member at the delivery address accepts the flowers on the recipient’s behalf, we cannot be made accountable for the flowers from this point on.

Your Contact Information

Please ensure that you provide a valid phone number and e-mail address when placing your order to allow us to contact you should there be any questions or concerns. Please read our privacy statement if you have any concerns regarding your privacy.

Do not hesitate to contact us should you have any concerns or questions regarding your order or are unsure how to purchase online. Our friendly customer service representatives will be more than happy to assist with your enquiry.

What you have ordered

Flower varieties and colour’s shown in the online shop are subject to availability.

Due to seasonal availability particular flowers and arrangements pictured on this website may vary slightly in design or appearance to what is delivered.

If a particular flower, product or container is unavailable, an item of similar quality and value will be substituted.

Flower availability can be affected by delivery and freight schedules and varies between states and sometimes within the state, but should the flower not be available, we will substitute these with an equally attractive flower of equal or greater value.

Please be assured the overall look and feel of the design will be as similar as possible the one featured.

Cancellations

All cancellations will incur an administration fee.

Cancellations received in less than 24 hours notice prior to the scheduled delivery date will incur a fee of 25% of the total order value.

Cancellations received with more than 24 hours notice prior to the scheduled delivery date will only incur a $10 administration fee.

We are unable to cancel orders that are already prepared, or, are with our courier for delivery.

Complaints

Any complaints must be made within 36 hours of delivery so that Rebecca R Krog Osborne T/A Dawn Osborne Florist can ensure the best possible resolution.

Terms and Conditions

  • All pricing is shown Australian Dollars (AU$) and includes GST.
  • At times substitution may be necessary – Rebecca R Krog Osborne T/A Dawn Osborne Florist reserves the right to choose the substitution, be assured the overall look and feel of the design will be as similar as possible the one featured.
  • All details placed on your order must be correct, so please make sure you read over your order carefully
  • Additional deliveries will incur a fee. The customer will be notified before this occurs
  • All cancellations will incur a fee and need to be received within 36 hours
  • We will not refund or replace any flowers ordered unless we feel they have been cared for properly and the original flowers sent have been sighted by our team. This gives us the opportunity to identify the problem with our growers/suppliers.

Refund Policy

If you are not completely satisfied with your product or flowers, please contact us within 24 hours and we will replace them for you. If we are unable to provide your flowers or accommodate your delivery request  we will contact you to advise of this and re-schedule the order if possible. Please note that care instructions must be followed in order for the guarantee to be valid

Online Orders

All refunds for orders placed online will be credited back to the original credit card on which the order was purchased.

Telephone Orders

All refunds for orders placed over the Telephone will be credited back to the original credit card on which the order was purchased.

In store Purchases

Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only.

Cash Purchases

A voucher for the same amount paid will be issued for all cash purchases.